Refund policy

This policy applies only to our digital products, meaning the Base Assessment and the Advanced Assessment reports bought online through this website.

It does not apply to any human led consultancy engagement, including the Deep-Dive Assessment, advisory work, fractional leadership, workshops, interviews and any other expert time. Those engagements are governed solely by the statement of work, proposal or contract signed for them, and by its own cancellation, notice and payment terms. Nothing on this page creates a right to a refund of consultancy fees.

If we cannot deliver your digital report at all, we refund you in full without you having to ask.

Tell us within 14 days of receiving your digital report. We arrange a call with a partnerships expert to go through what you already knew and what you did not. If we agree it told you nothing new, we refund that assessment in full. One claim per company, and the conversation comes first. This applies to the digital assessments only.

Business purchases do not carry statutory consumer cancellation rights. Consumers have 14 days to cancel, and by starting the survey you ask us to begin straight away and accept that the right to cancel ends once the report has been produced.

Tell us and we correct it and reissue the report at no charge, rather than leaving you with something wrong.

Book a Deep-Dive Assessment within 60 days of receiving your report and the fee you paid is credited in full against it.