Terms of sale

When you buy an assessment you contract with Convert Commerce Limited, licence number MC14494, registered in Masdar City Free Zone, Abu Dhabi, trading as Convert Commerce, registered office Ground Floor, Incubator Building, Masdar City Free Zone, Masdar City, Abu Dhabi, United Arab Emirates. You can reach us at info@convertcommerce.com.

Instant Scan. You receive eight of the Base Assessment's own questions, answered in a few minutes, an indicative band from those answers, on the Base Assessment's scale, one of your answers, the tools you manage partners with, beside the same question in our survey, up to two of your most important gaps, or refinements where your answers show no gap, with what to do, your answers only: no website read, and they carry over to a paid assessment. The scan is produced by automated systems, in code, with no AI model involved, from the eight answers you give; it does not read your website. Its band is indicative: it is the share of the points those eight questions can earn on the Base Assessment's own point tables, set on the Base Assessment's scale, and the document says how many questions it rests on. It shows one survey comparison, the tools you manage partners with, up to two gaps (or, where the answers show no gap, up to two refinements), each computed and worded as the Base Assessment computes and words them, and, where two or more of the eight answers form a pattern the Base Assessment's library describes, at most one note on what they say together. Lines marked Our view are Convert Commerce's own recommendations. One free scan runs per email address every 120 days.

Base Assessment. You receive your readiness band across all seven dimensions, from your own answers, your answers set beside the same questions in our survey, opportunity sized from your own answers, where they allow, findings on your programme, drawn from your own answers, partner targets for your stack, where the evidence supports naming them, a prioritised action plan, every sentence set in code or taken from Convert Commerce's own wording, bar one line per partner target on why it fits, an executive summary you can forward. The analysis is produced by automated systems, in code. Its scores, figures and quotations of your answers are set in code, every page it cites is checked in code, and every other sentence in it is taken from Convert Commerce's own library of wording, chosen in code to fit your answers. From a web page it prints only the address we asked for, what the address returned and the page's title; it quotes no other text from any page. No AI model writes or chooses its wording. An AI model chooses which partner targets it names, and their order, from Convert Commerce's own vendor record, by fit with what your website's public pages say you sell and who buys it, and writes one line on each saying why it fits; code first leaves out vendors that sell what you sell, and checks that line.

Advanced Assessment. You receive your readiness band across all seven dimensions, from your own answers, your answers set beside the same questions in our survey, opportunity sized from your own answers, where they allow, findings on your programme, drawn from your own answers, partner targets for your stack, where the evidence supports naming them, a prioritised action plan, every sentence set in code or taken from Convert Commerce's own wording, bar one line per partner target on why it fits, an executive summary you can forward, your extended answers read like the core ones: their own findings, plan actions and measures, your partner targets worked up in depth, in an order set by a stated rule, where the evidence supports naming them, a fuller commercial case where your answers allow it: what rests on your largest partner, your spend against the sized opportunity and the fees or margins on partner-sourced revenue where your answers say who pays them. The analysis is produced by automated systems, in code. Its scores, figures and quotations of your answers are set in code, every page it cites is checked in code, and every other sentence in it is taken from Convert Commerce's own library of wording, chosen in code to fit your answers. Your answers to the extended survey are read by the same rules as the core answers, and any figure drawn from them is multiplied out of the bands you chose. From a web page it prints only the address we asked for, what the address returned and the page's title; it quotes no other text from any page. No AI model writes or chooses its wording, and the role to approach at each partner target is chosen in code. An AI model chooses which partner targets it names, and their order, from Convert Commerce's own vendor record, by fit with what your website's public pages say you sell and who buys it, and writes one line on each saying why it fits; code first leaves out vendors that sell what you sell, and checks that line.

Deep-Dive Assessment. You receive your readiness band across all seven dimensions, from your own answers, your answers set beside the same questions in our survey, opportunity sized from your own answers, where they allow, findings on your programme, drawn from your own answers, partner targets for your stack, where the evidence supports naming them, a prioritised action plan, an executive summary you can forward, your extended answers read like the core ones: their own findings, plan actions and measures, your partner targets worked up in depth, in an order set by a stated rule, where the evidence supports naming them, a fuller commercial case where your answers allow it: what rests on your largest partner, your spend against the sized opportunity and the fees or margins on partner-sourced revenue where your answers say who pays them, six 45-minute stakeholder interviews, two 60-minute deep-dive sessions, full report and 90-day blueprint. The assessment is human led: a partnerships expert runs the interviews and sessions, and its scope, report and schedule are those set out in the statement of work agreed when it is booked.

All prices are shown exclusive of VAT or sales tax. The tax that applies to you is calculated at checkout based on your jurisdiction, and is shown before you pay.

Payment is taken in full before the assessment begins. We do not invoice in arrears for these products.

For the Base Assessment and the Advanced Assessment, the survey opens immediately after payment and your report follows once the survey is complete, within two to three hours. A Deep-Dive Assessment is delivered on the schedule agreed when it is booked.

If a report is delayed we contact you and tell you why. If we cannot deliver it at all, we refund you in full without you having to ask.

Where you are buying for your business, the statutory cancellation rights that protect consumers do not apply.

Where you are buying as a consumer, you have 14 days to change your mind and cancel. By starting the survey you are asking us to begin work straight away, and you accept that once your report has been produced the right to cancel is lost. If you cancel after work has started but before the report is produced, we refund you less a fair amount for the work already done.

If your report told you nothing you did not already know, tell us within 14 days of receiving it.

The conversation comes first. We arrange a call with a partnerships expert to go through the report with you, what you already knew and what you did not. If we agree that it told you nothing new, we refund the fee for that assessment in full.

One claim per company. The refund follows the conversation, so please book the call rather than simply asking for your money back.

A re-run voucher is single use and gives 30 per cent off. It is valid for 100 days from the date it is issued.

It can be redeemed once, against the same tier, for the same company domain it was issued to. It is not transferable, has no cash value, and does not stack with a promotional price. Where a promotional price already saves you more, we charge the lower figure and leave your voucher unused.

Vouchers are issued only against a full-price purchase.

If you book a Deep-Dive Assessment within 60 days of receiving your report, the fee you paid for that assessment is credited in full against the Deep-Dive.

Your report is analysis and recommendations based on the answers you give us and on public information we retrieve.

It is not legal, financial or investment advice, and it is not a guarantee of any commercial outcome. Any decision you take on the strength of it remains yours.

We cite what we retrieved, we mark what we could not verify, and we tell you what we assumed.

If you find a factual error, tell us. We will correct it and reissue the report at no charge.

How we handle your information is set out in our privacy policy.

For the Advanced Assessment, the mutual non-disclosure agreement you accepted at checkout also applies, and a copy is sent to you with your report.

Our total liability to you in connection with an assessment is limited to the fees you paid for that assessment.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

We update these terms from time to time. The version in force for your order is the one published when you bought, and the version you agreed to is recorded against your order.

These terms and any dispute arising from them are governed by the law of the Emirate of Abu Dhabi, United Arab Emirates, and its courts have exclusive jurisdiction.